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Mail Order Pharmacy

An easy way to get medications you fill regularly 

Most prescription drugs are available through our preferred mail order pharmacy, Aetna Rx Home Delivery®. Filling your prescriptions by mail is convenient. Your drugs are delivered to your door or anywhere else you choose. And you can get up to a 90-day supply for most medications. The cost of filling your prescription can differ between mail order and retail. If you have questions about your costs or coverage, call us at the number on your member ID card.

Prescription drugs that you may get through any other mail order services are out of network. Please see your Evidence of Coverage for out-of-network coverage information. 

Getting started

You’ll need to let us know how you’re going to pay when you order. That way you can avoid processing delays. We’ll need to charge your credit card, debit card, health savings account or flexible spending account.

For mail-order, you can get prescription drugs shipped to your home through the network mail-order delivery program. Typically, mail-order drugs arrive within 7 to 14 days. Please call the number on your ID card if you don't receive your mail-order drugs within this timeframe. Members may have the option to sign-up for automated mail-order delivery. 

Disclaimers

Aetna Medicare is a PDP, HMO, PPO plan with a Medicare contract. Our SNPs also have contracts with State Medicaid programs. Enrollment in our plans depends on contract renewal. 

See Evidence of Coverage for a complete description of plan benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by service area.

The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary. 

Aetna Medicare’s pharmacy network offers limited access to pharmacies with preferred cost sharing in: Suburban NY; and Rural AR, NY, and UT. The lower costs advertised in our plan materials for these pharmacies may not be available at the pharmacy you use.

For up-to-date information about our network pharmacies, including pharmacies with preferred cost sharing, members please call the number on your ID card, non-members please call 1-855-338-7027 (TTY: 711) or consult the online pharmacy directory at http://www.aetnamedicare.com/pharmacyhelp.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits, premium and/or copayments/coinsurance may change on January 1 of each year.

       Y0001_4006_8306 Approved 11/04/2016

       Page last updated: Jun 14, 2017

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